Dealer Services Job Opening

Job Title:  Dealer Services Representative

Job Type: Full-time (4 X 10 HOUR DAYS), Full benefits including medical, dental, vision, paid holidays, and PTO

Salary Range: $15-20 / hour

Submit Resume, Cover Letter and Salary Expectations To:  Geri Fryhover;


Umpqua Feather Merchants started with an A-frame cabin on the banks of the North Umpqua River and has built an empire in our industry, a brand that is world-renown and synonymous with everything fly fishing, especially flies. 


Our headquarters are in beautiful Louisville, Colorado – minutes away from world class hiking, biking, skiing and (of course!) fishing.  Our Dealer Services position is a dynamic role that is key in supporting our sales team in maintaining current customer relationships as well as with daily operational tasks.  The ideal candidate needs to possess a strong positive can-do attitude, be self-motivated and highly driven to provide industry leading customer service.  


Come join our team of dedicated, passionate, and fun employees!    



  • Maintain the Company’s industry-wide reputation for excellence of service
  • Accurately process, track and monitor all incoming customer orders and returns. 
  • Audit all orders for accuracy and to ensure they are completely processed within appropriate time parameters
  • Research complex problems such as order tracking, revisions, returns, credit memos or post sales issues
  • Efficiently and professionally respond to customer and sales representative call or emails pertaining to orders, product availability, pricing, and delivery
  • Prepare and analyze business reports, as needed
  • Coordinate and resolve all customer complaints, problems, and queries
  • Maintain a positive, helpful attitude and ensure customer satisfaction!



  • Exceptional organizational and time management skills with strong follow-through and attention to detail
  • Highly effective verbal, written and interpersonal communication and customer service skills
  • Excellent analytical and problem-solving skills
  • Team oriented yet confident and reliable to work autonomously, meet multiple deadlines and effectively prioritize daily workload
  • Desire to continually improve systems, services, and communication
  • Proficient computer skills in Microsoft Office suite.  Experience with Microsoft Dynamics NAV is a plus.  Strong typing and 10 key skills